1.0 Introduction

1. In order that you as a service provider and data processor (referred to as “Processor” or “you” or “your”) may provide or continue to provide certain services (the “Services”) to us, the Notary Business and data controller (referred to as “Notary Business” or “we”, “us” or “our”), you have agreed that these data processing terms (“Terms”) shall apply (notwithstanding any other terms and conditions applicable to the delivery of the Services to the contrary) in order to address the compliance obligations imposed upon the Notary Business and its Clients pursuant to the Data Protection Act 2018. These Terms shall constitute a separate agreement, or they may be incorporated by reference in the relevant Services agreement, as the case may be.
2. By accepting any materials from the Notary Business or otherwise commencing the services (“Effective Date”), You agree that the Processor will process Notary Business data in accordance with these Terms, which You hereby accept for and on behalf of the Processor.
3. Now it is hereby agreed as follows:

2.0 Definitions

1. In this Agreement, capitalised words shall have the meaning as set out below or, as the case may be, elsewhere in this Agreement:
   • “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with, a party from time to time during the Term;
   • “Data Protection Law” means the data privacy laws applicable to the processing in connection with the Services, including, where applicable, the Directive 95/46/EC, as amended or replaced by any subsequent Regulation, Directive or other legal instrument of the European Union including by the General Data Protection Regulation or similar law, or the applicable data privacy laws of any other relevant jurisdiction;
   • “Client” means any client of the Notary Business;
   • “Contractual Clauses” means the standard contractual clauses of the European Commission for the transfer of personal data across borders, as amended or replaced from time to time, or any equivalent set of contractual clauses approved for use under Data Protection Law; and
   • “Notary Business Personal Data” means the personal data processed by Processor in connection with the Services on behalf of the Notary Business during the Term. The processing may include activities auxiliary to our notarial services, such as postal, courier, legalisation, translation, hosting, administrative and other services. This will include names and other information about data subjects included in Client materials.
2. The words “data subject”, “personal data”, “processing” and variations, “controller” and “processor” shall have the meaning attributed to them in Data Protection Law.

3.0 Appointment

1. The Notary Business is designated by its Clients, Client Affiliates and Notary Business Affiliates (collectively “Instructing Parties”) to provide and manage various services, including the Services on their behalf. Accordingly, Notary Business Personal Data may contain personal data in relation to which Instructing Parties are controllers. Notary Business confirms that it is authorised to communicate to Processor any instructions or other requirements on behalf of Instructing Parties in respect of processing of Notary Business Personal Data by Processor in connection with the Services.
2. Processor is appointed by Notary Business to process Notary Business Personal Data on behalf of the Notary Business and/or the Instructing Parties, as the case may be, as is necessary to provide the Services or as otherwise agreed by the parties in writing.

4.0 Duration

1. The Terms shall commence on the Effective Date and shall continue in full force and effect until such time as all Services have ceased and all Notary Business Personal Data in the Processor’s possession or within its reasonable control (including those held by a Sub-processor) has been returned or destroyed (the “Term”).

5.0 Data protection compliance

1. In relation to its processing of Notary Business Personal Data, save as otherwise required by law, you agree to:
   • process Notary Business Personal Data only as required in connection with the Services and in accordance with our documented lawful instructions from time to time;
   • inform us if, in your opinion, an instruction infringes Data Protection Law;
   • ensure that all personnel authorised by you to process Notary Business Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
   • implement appropriate technical and organisational measures to appropriately safeguard Notary Business Personal Data having regard to the nature of the personal data which is to be protected and the risk of harm which might result from any Security Breach (as defined below), at a minimum the measures set out in the Schedule;
   • promptly inform us of any data subject requests under Data Protection Law or regulatory or law enforcement requests relating to Notary Business Personal Data. You shall not acknowledge or otherwise respond to the subject access request except with our prior written approval, which shall not be unreasonably withheld;
   • provide such assistance as the Notary Business may reasonably require in order to ensure our or the Instructing Parties’ compliance with Data Protection Law in relation to data security, data breach notifications, data protection impact assessments and prior consultations with the Information Commissioner’s Office or other competent authority;
   • at our choice, without delay delete or return all Notary Business Personal Data to us, and delete existing copies of all Notary Business Personal Data in the Processor’s possession or within its reasonable control (including those held by a Sub-processor); and
   • make available to Notary Business information reasonably necessary to demonstrate your compliance with these Terms and allow for, and contribute to, audits and inspections carried out by Notary Business.

6.0 Sub-processors

1. Processor will sub-contract, outsource, assign, novate or otherwise transfer obligations under these Terms or engage any subcontractors involved in the processing of Notary Business Personal Data (each a “Sub-processor”) only with Notary Business’s prior written consent and subject to the below clause within 6.0.
2. When engaging a Sub-processor, Processor will:
   • carry out reasonable due diligence;
   • enter into a contract on terms, as far as practicable, same as those in these Terms, and which may include Contractual Clauses to provide adequate safeguards with respect to the processing of Notary Business Personal Data; and
   • inform us of any intended changes concerning the addition or replacement of a Sub-processor from time to time. If we object to any such change on reasonable grounds, then acting in good faith the parties will work together to resolve such objection.

7.0 Security incidents

1. “Security Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Notary Business Personal Data transmitted, stored or otherwise processed.
2. Processor will notify the Notary Business without undue delay if Processor aware of any Security Breach.
3. Processor will investigate the Security Breach and take reasonable action to identify, prevent and mitigate the effects of the Security Breach. Processor will take such further action as we may reasonably request in order to comply with Data Protection Law.
4. Processor may not release or publish any filing, communication, notice, press release, or report concerning any Security Breach (“Notices”) without our prior written approval; such approval shall not be unreasonably withheld.

8.0 International data transfers

1. Processor will ensure that no Notary Business Personal Data are transferred out of either:
   • the European Economic Area; or
   • any other territory in which restrictions are imposed on the transfer of Notary Business Personal Data across borders under Data Protection Laws, without the prior written consent of Notary Business and subject to the below clause within 8.0
2. Notary Business will ensure that Contractual Clauses or other applicable transfer mechanism, such as EU-US Privacy Shield Framework in relation to EU-US transfers, is in place to ensure adequate level of data protection.

9.0 Indemnity

1. Notwithstanding any provisions of the relevant Services agreement to the contrary, Processor shall and hereby agrees to indemnify Notary Business and Instructing Parties and their officers, employees, agents and subcontractors (each an “Indemnified Party”) from and against any claims, losses, demands, actions, liabilities, fines, penalties, reasonable expenses, damages and settlement amounts (including reasonable legal fees and costs) incurred by any Indemnified Party as a result of any gross negligence or wilful breach by Processor of these Terms.

10.0 Miscellaneous

1. Clause and other headings in these Terms are for convenience only and shall not affect the meaning or interpretation of these Terms.
2. To the extent of any conflict, these Terms shall prevail over any Services agreement or other agreement.
3. Nothing in these Terms will exclude or limit the liability of either party which cannot be limited or excluded by applicable law. Subject to the foregoing sentence,
   • these Terms, including any appendices, constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements, understandings, negotiations and discussions of the parties relating to its subject matter; and
   • in relation to the subject matter of these Terms neither party has relied on, and neither party will have any right or remedy based on, any statement, representation or warranty, whether made negligently or innocently, except those expressly set out in these Terms.
4. Processor shall agree any amendment to these Terms that may be required from time to time for us and Instructing Parties to comply with any amended Data Protection Laws.
5. All notices of termination or breach must be in English, in writing and addressed to the other party’s primary contact person or legal department. Notice will be treated as given on receipt, as verified by a valid receipt or electronic log. Postal notices will be deemed received 48 hours from the date of posting by recorded delivery or registered post.
6. Subject to clause 3 within 10.0, the Notaries Society is not a party to these Terms, and it shall have no liability whatsoever.
7. The provisions of these Terms are severable. If any phrase, clause or provision is invalid or unenforceable in whole or in part, such invalidity or unenforceability shall affect only such phrase, clause or provision, and the rest of these Terms shall remain in full force and effect.
8. These Terms are governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute (contractual or non-contractual) concerning these Terms save that either party may apply to any court for an injunction or other relief to protect its property or confidential information.

10.0 Schedule: security measures

1. Processor shall put in place the following measures, as applicable.
   1. Minimum technical measures
      • Firewalls which are properly configured and using the latest software;
      • user access control management;
      • unique passwords of sufficient complexity and regular expiry on all devices;
      • secure configuration on all devices;
      • regular software updates, if appropriate, by using patch management software;
      • timely decommissioning and secure wiping (that renders data unrecoverable) of old software and hardware;
      • real-time protection anti-virus, anti-malware and anti-spyware software;
      • https;
      • encryption of all portable devices ensuring appropriate protection of the key;
      • encryption of personal data in transit by using suitable encryption solutions;
      • multi-factor authentication for remote access;
      • WPA-TKIP secured WiFi access;
      • delinquent web filtering and other appropriate internet access restrictions;
      • intrusion detection and prevention systems;
      • appropriate and proportionate monitoring of personnel; and;
      • data backup and disaster recovery measures and procedures.
   2. Minimal organisational measures
      • Vet all personnel including staff, contractors, vendors and suppliers (including Sub-processors) on continuous basis;
      • non-disclosure agreements used with all personnel;
      • regular training of all personnel on confidentiality, data processing obligations, identification of Security Breaches and risks;
      • apply principle of least authority, including a restricted or strictly controlled transit of data and material outside of office;
      • physical security on premises including reception or front desk, security passes, clean desk policy, storage of documents in secure cabinets, secure disposal of materials, CCTV, etc.;
      • apply appropriate policies including Information Security Policy, Data Protection Policy, BYOD, Acceptable Use Policy;
      • limited and monitored personal use of work resources, as appropriate.

1.0 Introduction

1. This Policy (“Policy”) sets out the 9 Data Protection Principles which NOTABLE NOTARIES LTD of Portman House, 2 Portman Street, London W1H 6D, England (“Business”) commits to comply with when processing personal data in the course of its business of providing notarial services.
2. The Business has notified its data processing activities to the Information Commissioner’s Office under registration number: ZA062562.
3. The Appendix contains a Glossary of the defined terms in this Policy.

2.0 Compliance with this policy

1. The Business will ensure the protection of personal data in accordance with this Policy by the notaries, all personnel and suppliers.
2. A breach of data protection laws by the notaries, any personnel or supplier could result not only in monetary penalties awarded against the Business but also negative publicity which could affect the Business as well as the entire notaries’ profession.

3.0 The data protection principles

1. The Business shall comply with the following 9 Data Protection Principles when processing personal data.

4.0 Fairness and Transparency

The Business must process personal data fairly and provide individuals with information about how and why their personal data is processed.

• The Business must inform the data subjects about their rights and in particular, the existence of the right to request from the Business as controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability unless there is a legal ground for the Business as controller not to follow the data subject’s request;
• the existence of the right to withdraw consent at any time, if applicable;
• the right to lodge a complaint with a supervisory authority;
• whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and of the possible consequences of failure to provide such data; and the existence of Automated Decisions, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
• Where a client provides personal data of third-party data subjects to the Business, no notice will have to be provided to those third-party data subjects by the Business if such information must remain confidential subject to an obligation of professional secrecy. To the extent that no such obligation of professional secrecy applies, the Business should place a contractual obligation on each client and Supplier to ensure that such notice is provided to those third-party data subjects on behalf of the Business.

5.0 Lawful processing

The Business must only process personal data, including sensitive personal data, lawfully where it has a valid basis for the processing.

1. Generally, personal data must not be processed without a legal ground. In the context of the Business, personal data are typically processed on the basis of:
   • processing is necessary for the performance of a notarial, similar or associated services to which the data subject (e.g. the client) is party or in order to take steps at the request of the data subject prior to perform any of the above services;
   • processing necessary for the legitimate interests pursued by a client or the Business, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. This ground may apply to the processing of the personal data of any third-party data subjects whose personal data are provided by the client;
   • a legal obligation to which the Business is subject and where compliance with such obligation necessitates the processing of personal data by the Business;
   • data subject’s consent, where such consent is procured from the client; and;
   • other legal grounds.

6.0 Purpose limitation

The Business must only collect personal data for a specific, explicit and legitimate purpose. Any subsequent processing should be compatible with that purpose, unless the Business has obtained the individual’s consent, or the processing is otherwise permitted by law.

1. The Business will typically process:
   • the personal data of its clients as required for the purposes of providing its professional services and the administration of its client relationships;
   • the personal data of its Personnel as required for the administration of Personnel, if applicable;
   • the personal data of its Suppliers as required for the administration of its Supplier relationships, if applicable; and
   • the personal data of its clients, personnel and suppliers as is necessary in order to comply with its legal obligations.
2. The Business will generally not carry out any unsolicited electronic marketing, but to the extent it does, it will have to comply with the law.

7.0 Data minimisation

The Business must only process personal data that is adequate, relevant and limited to what is necessary for the purpose for which it was collected.

1. The Business should place a contractual obligation on each client to ensure that only the minimum necessary personal data is provided in connection with the professional services sought.
2. Where a client provides personal data that appears excessive in connection with the professional services sought, the Business will return such personal data to the client and request that an adequate record of personal data is provided.

8.0 Data accuracy

The Business must take reasonable steps to ensure personal data is accurate, complete, and kept up-to-date.

1. The Business should place a contractual obligation on each client to ensure that any personal data provided in connection with the professional services sought is accurate, complete and up to date.
2. The Business will endeavour to keep an accurate record of personal data in relation to its clients and Personnel.

9.0 Individual rights

The Business must allow individuals to exercise their rights in relation to their personal data, including their rights of access, erasure, rectification, portability and objection.

1. The Business will ensure that all Individual Rights Requests are correctly identified and appropriately responded to, subject to any applicable exemptions.

10.0 Storage limitation

The Business must only keep personal data for as long as it is needed for the purpose for which it was collected or for a further permitted purpose.

1. The Business will keep all records as long as required by applicable law or as may be necessary having regard to custom, practice or the nature of the documents concerned. For example, the Notaries Practice Rules 2014 require that that notarial acts in the public form shall be preserved permanently. Records of acts not in public form shall be preserved for a minimum period of 12 years.
2. Save for personal data included in records which must kept for a prescribed period or preserved permanently in compliance with any legal obligations to which the Business is subject, such as the obligation explained above, personal data shall be kept for no longer than necessary for the relevant purpose. For example, any Personnel records should be kept for no longer than 12 months following the termination of employment or contract, unless a longer retention is required under applicable law.

11.0 Data security

The Business must use appropriate security measures to protect personal data, including where third parties are processing personal data on our behalf.

1. The Business has an obligation to put in place appropriate technical and organisational measures to ensure a level of security appropriate to the risk of the occurrence and the likely consequences of a security breach. The measures set out below are for illustration only.
2. The Business will adopt the following security measures:
   1. Physical security measures
      • ensure physical security of premises, e.g. locked office;
      • keep documents in locked cabinets;
      • reduce access privileges to only those needed;
      • grant access to only such Personnel who need to have access in connection with their duties;
      • dispose of documents using a confidential bin or through a crosscut shredder; and
      • other appropriate physical security measures.
   2. Organisational security measures & Technical security measures:
      • The Business will comply with the Policy on Appointing Suppliers.

12.0 Accountability

The Business must take steps to comply with, and be able to demonstrate compliance, with the Data Protection Principles.

1. The Business will implement appropriate governance processes as set out in this Policy.

13.0 Governance processes

1. In order to ensure that the Data Protection Principles are implemented the Business shall adopt the following governance processes.

13.1 Documented policies

1. In order to ensure compliance with Data Protection Principle 9 (Accountability), the Business shall comply with this Policy and implement such other data protection policies and establish internal governance processes from time to time as may be required in order to operate the Business in compliance with data protection laws.

13.2 Assurance

1. The Business will ensure, by way of training or otherwise, that Personnel carry out their tasks in a way that will ensure compliance with data protection laws. Each member of Personnel and each Supplier shall have access to this Policy, and it shall have an obligation to comply with it.
2. Each Supplier will have to comply with data protection obligations in accordance with its service agreement including, where appropriate, a data processing agreement.
3. The Business shall periodically review this Policy and other policies to ensure that they continue to comply with the relevant legal requirements.

13.3 Advice

1. Where necessary the Business shall seek advice in order to ensure that its processes comply with data protection laws.

13.4 Third parties

1. The Business shall comply with Policy: Appointing Suppliers in relation to appointing any third-party contractor or supplier who will process personal data on behalf of the Business.

13.5 Record-keeping

1. The Business will implement a process to maintain an up-to-date documented record of its processing activities by way of any appropriate means.
2. Although it is envisaged that the Business will act as data controller in the majority of cases, where the Business processes personal data on behalf of another person, the Business will make sure to maintain a record of its activities as a data processor and/or data controller.
3. This record should include a general description of the following:
   • The identity of the Business and contact details.
   • The categories of processing carried out on behalf of the third party.
   • Any transfers outside the EEA.
   • Where possible, a general description of the technical and organisational security measures in place.

13.6 Privacy by design

1. When implementing a new processing activity, tool or functionality involved in the processing of personal data, the Business will ensure, by contractual means or otherwise, that such activity, tool or functionality is designed and built in a way that allows us to comply with the Data Protection Principles.

13.7 Complaint handling

1. The Business shall implement a process to receive and handle enquiries and complaints from individuals and the supervisory authorities concerning the processing of personal data.
2. The Business shall ensure that all enquiries and complaints are dealt with in a timely manner, in compliance with any applicable statutory deadlines. Please see our complaints procedure detailed at point B.4. above.

14.0 Appendix: glossary

• Anonymous data – Data which does not relate to an identified or identifiable individual, or personal data which has been rendered permanently anonymous in such a way that the individual is no longer identifiable (even if the data was combined with other data held by the Business Company).
• Automated Decision – A decision which produces legal effects, or similarly significantly affects an individual, and which is based solely on the automated processing (including profiling) of their personal data.
• Business – The business of providing notarial services.
• Controller  – A party which determines the purposes and means of the data processing.
• Data  – Any information which is recorded electronically or, where recorded in a manual format (e.g. on paper), is organised by reference to an individual.
• Data subject – The individual to whom the personal data relates.
• Individual Rights Request – A request from a data subject in respect of their personal data, e.g., to access, erase, or rectify their personal data, or object to its processing.
• Personal data – Any data relating to an identified or identifiable natural person. This can include (but is not limited to) names, addresses, email addresses, positions held, photographs, job applications, personnel files, occupational health records, opinions, and correspondence to and from an individual.
• Personnel – All employees of the Business at all levels, including, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors and external consultants.
• Processing  – Any operation performed on personal data, such as collection, recording, storage, retrieval, use, combining it with other data, transmission, disclosure or deletion.
• Processor – A party processing personal data on behalf of a controller, under the controller’s instructions.
• Pseudonymised data – Personal data which can only be attributed to a specific individual by combining it with additional information (such as a key or other identifier), where the additional information is kept technically and logically separate from the pseudonymised data to avoid the individual being identified. Pseudonymised data remains personal data.
• Sensitive or special categories personal data – Personal data revealing a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; biometric (e.g. fingerprints or facial recognition) or genetic information; or information about a person’s health, sex life or sexual orientation, or relating to criminal convictions or offences (including allegations).
• Supplier – Any external vendor, supplier, consultant or similar third party engaged to provide services to the Business.

1.0 Registered address

Notable Notaries Ltd
Portman House,
2 Portman Street,
London, W1H 6DU

1. Die von uns erbrachte Dienstleistung ist die eines Notars/einer Notarin, der alle zulässigen notariellen Tätigkeiten durchführt, einschließlich, falls zutreffend, der Legalisierung von Dokumenten und/oder deren Versand an den endgültigen Verwendungsort. Ein wesentlicher Teil der Aufgaben eines Notars/einer Notarin besteht darin, Akten zu führen und aufzubewahren.

2.0 Service information

1. Jede notarielle Angelegenheit ist anders, und die Anforderungen sind unterschiedlich, je nachdem, ob die Dokumente im Namen einer Privatperson oder einer juristischen Person, wie etwa eine Gesellschaft, unterzeichnet werden sollen. Einige der wichtigsten Etappen sind wahrscheinlich folgende:
   • Entgegennahme und Überprüfung der zu beglaubigenden oder zu bescheinigenden Dokumente zusammen mit etwaigen Anweisungen, die wir erhalten haben.
   • Kontaktaufnahme mit Ihren Rechtsberatern im Ausland oder anderen Stellen, um die erforderlichen due diligence Unterlagen für die Bearbeitung des Dokuments zu beschaffen (z. B. Informationen von Companies House oder ausländischen Handelsregistern, Vollmachten usw.).
   • Überprüfung der Identität, der Geschäftsfähigkeit und der Vollmacht der Person, die das Dokument unterzeichnen soll.
   • Wenn die Echtheit eines Dokuments bescheinigt werden soll, müsste diese bei den ausstellenden Behörden geprüft werden. Im Falle von akademischen Auszeichnungen würde dies die erforderliche Einholung einer schriftlichen Bestätigung von den entsprechenden akademischen Einrichtungen bedeuten.
   • Treffen mit dem/der Unterzeichner(in), um seine/ihre Identität und geschäftsfähigkeit zu überprüfen und sich zu vergewissern, dass er/sie versteht, was er/sie unterschreibt und dass er/sie dies aus freiem Willen tut, und um sicherzustellen, dass das Dokument korrekt ausgeführt wird.
   • Abfassung und Anbringung einer notariellen Beglaubigung/Bescheinigung auf dem Dokument mittels Ösen, Band und Prägesiegel.
   • Arranging for the legalisation of the document as appropriate (FCO apostille service and further Consular legalisation for specific jurisdictions when needed).
   • Veranlassung der Aufbewahrung von Kopien aller notariell beglaubigten Dokumente gemäß den Anforderungen der notariellen Praxisregeln 2019.

3.0 Redress

1. We are insured under a professional indemnity policy for at least £1,000,000.00.

4.0 Complaints procedure

4.1 Complaints

1. We aim to provide all clients with an efficient and high standard of service. However, in the unlikely event that you should wish to complain, then you should follow the complaints procedure set out below.

4.2 Complaints procedure

1. As stated above, our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
   1. The Faculty Office
      1, The Sanctuary
      Westminster
      London SW1 3JT
   2. Telefonnummer: 020 7222 5381
      E-Mail-Adresse: [email protected]
      Website: www.facultyoffice.org.uk
2. If you are dissatisfied about the service you have received, please do not hesitate to contact us in the first instance. You shall contact the responsible Notary and we will do all we can to resolve the issue.
3. When you contact us in relation to a complaint you wish to make, we will let you know if the acting notary is also a member of the Notaries’ Society and/or  the Worshipful Company of Scriveners.
4. If we are unable to resolve the matter you may then complain to the relevant society of which the notary handling your matter is a member, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.
5. In that case please write (but do not enclose any original documents) with full details of your complaint to the relevant society following the table below :-
   

   The name of the society which the notary handling your matter is a member of:	The Notaries Society	The Worshipful Company of Scriveners	If the notary handling your matter is not a member of either of the Notaries Society or The Worshipful Company of Scriveners, please write to the Faculty Office at the below address:
   	The Secretary of The Notaries Society, P O Box 1023 Ipswich IP1 9XB Telephone: 01604 758908 E-Mail-Adresse: [email protected]	The Clerk Information Technologists’ Hall 39A Bartholomew Close, Barbican London EC1A 7JN Telephone: 020 7240 0529 E-Mail-Adresse: [email protected]	The Faculty Office 1, The Sanctuary Westminster London SW1 3JT Telephone: 020 7222 5381 Email: faculty.[email protected] Website: www.facultyoffice.org.uk

6. If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society/ The Worshipful Company of Scriveners /the Faculty Office for assistance.
7. Finally, even if you have your complaint considered under Notaries Society/ The Worshipful Company of Scriveners /the Faculty Office Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:-
   1. Legal Ombudsman*
   2. P O Box 6167, Slough SL1 0EH
   3. Telefonnummer: 0300 555 033
      E-Mail-Adresse: [email protected]
      Website: www.legalombudsman.org.uk
8. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

*Certain commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.