Información de interés

Contents

  1. Registered address
  2. Service information
  3. Redress
  4. Complaints procedure

1.0 Registered address

Notable Notaries Ltd
Portman House,
2 Portman Street,
London, W1H 6DU

  1. El servicio prestado por nosotros es el de un Notario Público que realiza todas las actividades notariales permitidas, incluyendo, en su caso, la organización de la legalización de documentos y / o el envío de los mismos a su destino final. Una parte esencial del papel del notario es mantener registros.

 

2.0 Service information

  1. Cada asunto notarial es diferente, y los requisitos variarán si usted ("el cliente") es un particular o una empresa. Es probable que algunas de las etapas clave típicas incluyan:
    • Recibir y revisar los documentos a notarizar junto con cualquier instrucción que pudiéramos haber recibido.
    • Ponerse en contacto con sus asesores jurídicos u otros organismos para obtener la documentación necesaria para tramitar el documento (por ejemplo, información del Registro Mercantil o de registros extranjeros, poderes de representación, etc.).
    • Comprobar la identidad, capacidad y autoridad de la persona que ha de firmar el documento.
    • Si un documento debe ser certificado, verifique con las autoridades emisoras que el documento / adjudicación sea genuino. En el caso de los certificados académicos, esto implicará consultar con las instituciones académicas correspondientes.
    • Reunirse con el firmante para verificar su identidad y cerciorarse de que entiende lo que está firmando y que lo está haciendo por su propia voluntad y asegurarse de que el documento se ejecuta correctamente.
    • Redactar y colocar o endosar un certificado notarial en el documento.
    • Arranging for the legalisation of the document as appropriate (FCO apostille service and further Consular legalisation for specific jurisdictions when needed).
    • Organizar el almacenamiento de copias de todos los documentos notarizados de acuerdo con los requisitos y Reglas de Práctica Notarial 2019.

 

3.0 Redress

  1. We are insured under a professional indemnity policy for at least £1,000,000.00.

 

4.0 Complaints procedure

4.1 Complaints

  1. We aim to provide all clients with an efficient and high standard of service. However, in the unlikely event that you should wish to complain, then you should follow the complaints procedure set out below.

4.2 Complaints procedure

  1. As stated above, our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
    1. The Faculty Office
      1, The Sanctuary
      Westminster
      London SW1 3JT
    2. Teléfono: 020 7222 5381
      Email: [email protected]
      Website: www.facultyoffice.org.uk
  2. If you are dissatisfied about the service you have received, please do not hesitate to contact us in the first instance. You shall contact the responsible Notary and we will do all we can to resolve the issue.
  3. When you contact us in relation to a complaint you wish to make, we will let you know if the acting notary is also a member of the Notaries’ Society.
  4. If we are unable to resolve the matter you may then complain to the Notaries Society of which our notaries are members, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.
  5. In that case please write (but do not enclose any original documents) with full details of your complaint to :-
    1. The Secretary of The Notaries Society,
      P O Box 1023
      Ipswich IP1 9XB
    2. Telephone: 01604 758908
      Email: [email protected]
    3. If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
  6. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:-
    1. Legal Ombudsman*
    2. P O Box 6167, Slough SL1 0EH
    3. Teléfono: 0300 555 033
      Email: [email protected]
      Website: www.legalombudsman.org.uk
  7. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

*Certain commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.