Informations client

Contents

  1. Registered address
  2. Service information
  3. Redress
  4. Complaints procedure

1.0 Registered address

Notable Notaries Ltd
Portman House,
2 Portman Street,
London, W1H 6DU

  1. Le service que nous fournissons est celui d’un notaire public effectuant toutes les activités notariales autorisées, y compris, le cas échéant, organiser la légalisation des documents et / ou les envoyer à leur destination finale. Une partie essentielle du rôle d’un notaire est de tenir et de tenir des registres.

 

2.0 Service information

  1. Chaque affaire notariale est différente, et les exigences varieront selon que vous (« le client ») êtes un particulier ou une entreprise. Certaines des étapes clés typiques sont susceptibles d’inclure:
    • Réception et examen des documents à noter ainsi que toutes les instructions que nous aurions pu recevoir.
    • Liaising with your legal advisors or other bodies to obtain the necessary documentation to deal with the document (e.g. information from Companies House or foreign registries, powers of attorney etc).
    • Vérification de l’identité, de la capacité et de l’autorité de la personne qui doit signer le document.
    • Si un document doit être certifié, vérifier auprès des autorités émettrices que le document/l’attribution est authentique. Dans le cas des bourses académiques, cela impliquerait de vérifier auprès des établissements universitaires appropriés.
    • Rencontrer le signataire pour vérifier son identité et s’assurer qu’il comprend ce qu’il signe et qu’il le fait de son plein gré et s’assurer que le document est exécuté correctement.
    • Rédaction et apposition ou apposition d’un certificat notarié sur le document.
    • Arranging for the legalisation of the document as appropriate (FCO apostille service and further Consular legalisation for specific jurisdictions when needed).
    • Organiser le stockage de copies de tous les documents notariés conformément aux exigences du Règlement sur la pratique notariale 2019.

 

3.0 Redress

  1. We are insured under a professional indemnity policy for at least £1,000,000.00.

 

4.0 Complaints procedure

4.1 Complaints

  1. We aim to provide all clients with an efficient and high standard of service. However, in the unlikely event that you should wish to complain, then you should follow the complaints procedure set out below.

4.2 Complaints procedure

  1. As stated above, our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
    1. The Faculty Office
      1, The Sanctuary
      Westminster
      London SW1 3JT
    2. Téléphone: 020 7222 5381
      Email: [email protected]
      Website: www.facultyoffice.org.uk
  2. If you are dissatisfied about the service you have received, please do not hesitate to contact us in the first instance. You shall contact the responsible Notary and we will do all we can to resolve the issue.
  3. When you contact us in relation to a complaint you wish to make, we will let you know if the acting notary is also a member of the Notaries’ Society.
  4. If we are unable to resolve the matter you may then complain to the Notaries Society of which our notaries are members, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.
  5. In that case please write (but do not enclose any original documents) with full details of your complaint to :-
    1. The Secretary of The Notaries Society,
      P O Box 1023
      Ipswich IP1 9XB
    2. Telephone: 01604 758908
      Email: [email protected]
    3. If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
  6. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:-
    1. Legal Ombudsman*
    2. P O Box 6167, Slough SL1 0EH
    3. Téléphone: 0300 555 033
      Email: [email protected]
      Website: www.legalombudsman.org.uk
  7. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

*Certain commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.