Client Information

Contents

  1. Registered address
  2. Service information
  3. Redress
  4. Complaints procedure

1.0 Registered address

Notable Notaries Ltd
Portman House,
2 Portman Street,
London, W1H 6DU

  1. The service provided by us is that of a Notary Public carrying out all permitted notarial activities including, where appropriate, arranging legalisation of documents and/or sending them to their final destination. An essential part of a notary’s role is to maintain and keep records.

 

2.0 Service information

  1. Each notarial matter is different, and the requirements will vary according to whether you (“the client”) is a private individual or a company. Some of the typical key stages are likely to include:
    • Receiving and reviewing the documents to be notarised together with any instructions we might have received.
    • Liaising with your legal advisors or other bodies to obtain the necessary documentation to deal with the document (e.g. information from Companies House or foreign registries, powers of attorney etc).
    • Checking the identity, capacity and authority of the person who is to sign the document.
    • If a document is to be certified, checking with the issuing authorities that the document/award is genuine. In the case of academic awards, this would entail checking with the appropriate academic institutions.
    • Meeting with the signatory to verify their identity and to ascertain that they understand what they are signing and that they are doing so of their own free will and ensuring that the document is executed correctly.
    • Drafting and affixing or endorsing a notarial certificate to the document.
    • Arranging for the legalisation of the document as appropriate (FCO apostille service and further Consular legalisation for specific jurisdictions when needed).
    • Arranging for the storage of copies of all notarised documents in accordance with the requirements of the Notarial Practice Rules 2019.

 

3.0 Redress

  1. We are insured under a professional indemnity policy for at least £1,000,000.00.

 

4.0 Complaints procedure

4.1 Complaints

  1. We aim to provide all clients with an efficient and high standard of service. However, in the unlikely event that you should wish to complain, then you should follow the complaints procedure set out below.

4.2 Complaints procedure

  1. As stated above, our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
    1. The Faculty Office
      1, The Sanctuary
      Westminster
      London SW1 3JT
    2. Telephone: 020 7222 5381
      Email: [email protected]
      Website: www.facultyoffice.org.uk
  2. If you are dissatisfied about the service you have received, please do not hesitate to contact us in the first instance. You shall contact the responsible Notary and we will do all we can to resolve the issue.
  3. When you contact us in relation to a complaint you wish to make, we will let you know if the acting notary is also a member of the Notaries’ Society.
  4. If we are unable to resolve the matter you may then complain to the Notaries Society of which our notaries are members, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.
  5. In that case please write (but do not enclose any original documents) with full details of your complaint to :-
    1. The Secretary of The Notaries Society,
      P O Box 1023
      Ipswich IP1 9XB
    2. Telephone: 01604 758908
      Email: [email protected]
    3. If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
  6. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:-
    1. Legal Ombudsman*
    2. P O Box 6167, Slough SL1 0EH
    3. Telephone: 0300 555 033
      Email: [email protected]
      Website: www.legalombudsman.org.uk
  7. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

*Certain commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.